Entry Level Back Office Customer Support Officer

Description

We are excited to welcome an Entry Level Back Office Customer Support Officer with proficiency in English, to our team. In this role, you will be a vital part of our organization, working behind the scenes to ensure the smooth operation of our customer support function. Your role will be contributing and enhancing the overall customer experience, and your will be involved in various responsibilities that require a high level of precision, attention to detail, and professionalism.

Key Responsibilities / Duties (including, but not limited to)

• Monitor all incoming transactions of clients.
• Perform electronic verification processes.
• Request and review KYC documents.
• Provide exceptional customer support through live chats, emails, and phone calls.
• Manage and update customer records accurately and in compliance with regulations.
• Handle back-office queries effectively and efficiently.
• Work collaboratively with the team to ensure smooth operations and client satisfaction.
• Ability to work in shifts and adapt to changing work demands.
• Good grasp of numbers, calculations, and logical thinking.

Work Experience / Knowledge:

• Fluency in English, any additional languages are an advantage.
• Previous experience in a similar role will be a plus but complete beginners even students with fixed morning classes are also welcome to apply.

Skills / Other Personal Attributes Required:

• Previous experience in a similar role preferred but not required.
• Proficient user of Microsoft Office tools
• Excellent communication skills, both written and verbal
• Detail-oriented and highly organized.
• Proactive problem solver and decision maker
• Ability to work independently as well as in a team environment.
• Strong analytical and problem-solving skills
• Availability to work three different shifts (morning, afternoon, and night)

Education:

• High school diploma or equivalent
• University degree in Finance, Economics, Business, or a related field will be considered as a plus.

Benefits:

• Competitive Remuneration Package.
• Exclusive Benefit Discount Card for various products and services.
• Monthly benefit towards gym membership or health insurance coverage after the probation period.
• 20 days of annual leave.
• Complimentary tea, coffee, refreshments, fruits, and snacks in the office.
• Complimentary breakfast and lunch on specific days.
• Biannual team buildings and summer/winter corporate events.
• Be part of a dynamic and creative team with a positive and friendly atmosphere.
• Opportunity to build a successful career and experience professional growth within the firm.
• Professional work environment.