Technical Support Specialist

Job responsibilities

• Identifying troubleshooting hardware and software solutions.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.
• Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support.
• Inputs data in Help Desk tracking system and assists with maintenance.
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Required qualifications

• Proven work experience as a Technical Support Specialist or similar role
• Excellent knowledge of computer systems, mobile devices, and other tech products
• Proficiency in Windows OS.
• Strong problem-solving and communication skills
• Ability to multitask and prioritize customer issues
• Customer-oriented and patient approach
• Knowledge of remote support tools and ticketing systems
• Experience in the gaming industry is a plus
• Fluency in Armenian; knowledge of other languages is a plus

Additional information

Interested candidates are encouraged to submit via our career site

Schedule is shift based` 10:00-18:00, 18:00-02:00, 02:00-10:00 (3 working days and 2 days off, all shifts are mandatory)

Address` Garegin Hovsepyan 20

Role benefits

• Competitive salary
• Health insurance
• Training courses
• Social events, corporate parties
• 4 paid days of during the year